Privacy policy

Updated 16/06/2016

When you use Global Response’s website or services we collect certain data about you.

This may include

  • Your IP address, which version of web browser you are using and the date and time of your visit for website usage stats.
  • If you submit a claim we will collect your name, address, policy information, the reason you are making a claim and travel information.

Date usage:

We may use your submitted data to create a claim within our Customer Management Database and to verify your insurance policy. Once your claim is created we may use your email address provided to email you a printable claim form. Your data may be used to access our online claims portal which can provide you with status updates about your claim and its stage within the claims process.

Data storage

Your data is stored on our secure servers in the UK where it can be viewed by our staff and our suppliers, all of whom comply with the Data Protection Act 1988. By submitting your data to us you agree to this.

We will only share your data with a third party supplier to help with the processing of your claim.


If you use Global Response’s client portal or CMS, we will place a small cookie on your computer containing an encrypted string of characters enabling you to move from page to page on our site without the need to log back in. This cookie expires after 2 hours of inactivity.

How to control cookies

Browser Controls to block Cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies.

For example, in Internet Explorer, you may block cookies by taking the following steps:

Click "Tools" and then select "Internet Options" Click the "Privacy" tab at the top of the window

Move the slider up or down to select the types of cookies you wish to block

Instructions for blocking cookies in other browsers are available at

Please be aware that if you choose to block cookies, you may not be able to sign in or use other interactive features of Global Response's sites and services that depend on cookies.

Browser Controls to Delete Cookies. If you accept cookies, you can delete them later.

For example, in Internet Explorer, you may delete cookies by taking the following steps:

Click "Tools" and then select "Internet Options"
On the "General" tab, under "Browsing History", click the "Delete" button
On the pop-up, select the box next to "Cookies"
Click the "Delete" button

Instructions for deleting cookies in other browsers are available at

Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies, will be deleted and may need to be recreated.

Changes to our privacy policy

We will occasionally update our privacy statements to reflect customer feedback and changes in our services. When we post changes to a statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how Global Response uses your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you periodically to review the privacy statements for the products and services you use in order to learn how Global Response is protecting your information.