International Assistance

Global Response provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe.

Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.

With an experienced, multi-lingual team, in-house medical staff and a superb reputation within the travel insurance industry, Global Response’s award winning service will ensure that your policyholders and employees get the best possible care, whatever the situation and wherever they are.

Travel claims

To request a travel claims form click here


Watch the video below to see who we are and what we do.


Our experienced case managers and in-house medical staff work around the clock to provide help and support to policy holders in the event of a medical emergency.

Global Response can assist policy holders with every aspect of claiming under an insurance policy, whether they are cancelling their holiday, claiming for lost luggage or returning home early.

We recognise our responsibility to control costs effectively, and our cost containment processes start with the first call.

Industry awards
ITIJ awards assistance company of the year. Winner in 2011, finalist in 2015.
industry awards for Global Response

Currently helping policy holders all over the world