Medical Assistance

Global Response helps manage the inpatient and outpatient care of worldwide customers.

Our in-house doctors and nurses are specially trained in aviation medicine. We ensure correct and timely treatment in the most appropriate facility. Additionally, Global Response’s clinical staff provides telemedicine services, allowing customers to speak directly with a highly-qualified medical professional when it’s needed most.

Our experienced and multi-lingual case managers, working with our network of global agents, ensure all the necessary logistical arrangements are made at the same time as keeping everyone updated on plans and progress.

Our embedded processes provide effective cost management and containment without compromising customer care.

Travel Assistance

We are here to provide your customers with global peace of mind. We help navigate through the unexpected: cancelling your trip, lost luggage, scheduling an early return, and much more. We offer a full range of travel assistance services that include:

  • Travel bookings and arrangements
  • Vaccination needs
  • Pre and post travel advice
  • Visa requirements
  • Pre-deployment screening
  • Assistance with lost luggage and lost passports
  • Airport assistance
  • Embassy coordination & direction

Risk Mitigation

Our worldwide network of employees works diligently round the clock to help protect your customers navigate all security circumstances. We deliver the following assistance and risk mitigation solutions:

  • Medical evacuation and repatriation
  • Political evacuation
  • Cost containment and management
  • Medical Location reports
  • Detailed Incident reports

In addition, we offer:

  • Detailed reserving
  • An international network of agents providing advice and assistance on the ground
  • Partnerships worldwide with service providers, including travel agents and taxi companies
  • An in-house finance team ensuring effective cost containment and processing of invoices
  • A dedicated reporting team providing rigorously checked financial and management information reports
  • A proprietary client reporting portal offering a suite of customisable reports
Hikers on a cliff